Or, from the Printing Preferences > Help > About tab and take a screenshot. Go to About tab, and then take a screenshot. Right-click the Printer Object being used, and then click Properties or Printer Properties. Go to Start > Control Panel > Printers or Devices and Printers. Info is used for simulation and analysis. On the printer, press Menu > Reports > Menu Settings Page. This document contains all the printer settings and running firmware code. ![]() ![]() Requirements Common Requirement and Relevance Gather the primary requirement for Citrix and Terminal Services Print and Driver‑related issues. Citrix and Terminal Services Print and Driver primary escalation requirementsīefore proceeding, make sure to fill out the Main escalation information requirement.
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